We have tried to keep the shipping simple and easy to understand. That is why we have a flat rate shipping cost of £5.99 per order with the exception of Turbine Engines. For each engine added to the basket there will be £20.00 added to the shipping to cover the shipping solely for the engine. You can order engines and other products at the same time and the shipping costs will be calculated automatically for you.
Returns & Replacements
CANCELLATION, RETURNS AND REFUND POLICY
We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us in accordance with the returns policy described in this section.
Right to cancel
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel the contract between you and us within 14 days of delivery without giving a reason unless the product is a custom order/ bespoke order.
The cancellation period will end after 14 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the Product you ordered. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will end after 14 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the last Product, part, lot or piece that makes up your order.
To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email).
Please send a letter or e-mail to us before you return goods, telling us that you are returning the goods and why. The returns address is listed on our contact us page.
Please Note: No product will be considered 'as-new' unless it is still in the condition in which the customer received it. This includes all product packaging as shipped to the customer. A product that has been used or attempted to be used will not be considered 'as-new'. Customers may return as-new goods within 14 days of purchase for a refund of the purchase price in accordance with statutory rights. This does not cover other costs such as postage.
Customers who believe they have a faulty item should seek our assistance before returning the items by calling us first. If goods are returned with fault, they will be sent back to the supplier for inspection. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given. Shipping and packaging charges for returning merchandise that proves not to be faulty, will not be borne by us. Any unnecessary charges incurred by us may result in being billed back to the customer unless other prior arrangements were made.
Customers have no right of return on goods they have damaged regardless of if the damage was intentional or accidental. It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received. Any claims in respect of damage, shortage or manufacturing faults must be made in writing to: Turbine Solutions, 16 Shepherd Lane, Thurnscoe, Rotherham, South Yorkshire, S63 0JS or by telephone to 07597 124241 within 3 days of receipt of merchandise. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on 07597 124241 immediately. Please save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see pictures of any damaged packaging.
If you place an order for an item in error, only the price of the returned goods will be refunded. The postage will not be refunded as this was not our error. We will not accept back items that are not in as-new condition. It is not impossible that our staff will send you the wrong item by mistake, if this is the case we apologise. If this is the case then please contact us as soon as possible so we can rectify this and return the item to us as soon as possible. Please Note; We are not able to dispatch replacements to you with out the incorrectly sent item being returned to us.
Please note: No items will be refunded or replaced without us first receiving the goods back. Please do not use express services to return items to us as we will be unable to refund you the full cost paid unless the item exceeds the level of compensation offered by Royal Mail. If the item has to be shippid using a courier please contact us.